Woodstock Craft takes pride in the quality and craftsmanship of its products. If, for any reason, you are not completely satisfied with your purchase, you may return your purchase according to the criteria below. Refunds will be credited to the credit card used for the original purchase.
Shipping charges are non-refundable. All returned merchandise must be in new condition and in its original packaging. Return Authorization must be obtained prior to return of shipment. Return Shipping costs will not be covered.
An order cannot be cancelled once it has shipped. If you decide to cancel your order after shipment, our standard return policy will apply.
Please contact us at firstname.lastname@example.org
for assistance in returning the merchandise.10-Day Return Period
Returns for Furniture and Outdoor must be made within ten days (10) from the date merchandise were received. Refunds are available on all non-clearance items, unless otherwise stated. All merchandise must be in new, unused, and pre-shipped condition with original packing material included. Furniture and Outdoor returns will be subject to a 20% restocking fee; "Extraordinary" items are subject to 35% restocking fee.
30-Day Return Period
Returns for Mirrors, Lighting and Accessories must be made within thirty days (30) from the date merchandise were received. Refunds are available on all non-clearance items, unless otherwise stated. All merchandise must be in new, unused, and pre-shipped condition with original packing material included. Mirrors, Lighting and Accessories returns will be subject to a 10% restocking fee;Special Order Items
No returns or exchanges on any special order items. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations will not be accepted.
We carefully inspect all merchandise before shipment but we strongly encourage you to inspect all merchandise for possible damages upon receipt. In the event that damages occur in transit, or if you discover any manufacturer defects, please contact us immediately at email@example.com
Upon return, your merchandise will be inspected and all proper refunds will be issued.
We would like to thank you for shopping with Woodstock Craft and would like to assure you that we are committed to your 100% satisfaction.