Frequently Asked Questions

Q. Can I make a purchase over the phone?

A. Contact us at 1.818.371.7815 or at & our associates will be happy to contact you to place your order.

Q. Do you have specials on your products?

A. Yes, some products are put on promotion from select manufacturers occasionally. We will always pass savings on to woodstockcraft customers.
Coupon codes are only offered via email to our customers and not on our site or from other websites, see our Coupons and Code policy to find how you can receive coupons to save even more.

Q. Do you ship to the entire United States?

A. We currently offer delivery within the 48 contiguous states.

Q. Do you charge sales tax on all orders?

A. No, sales tax will not be charged to orders shipped outside of California. However, we are required to collect an 9.00% sales tax on all orders shipped within California.

Q. How do I return my order?

A. Please contact Customer Service at Reference your internet order number and our Customer Service team will give you a Return Authorization number. We can not process any returns without a Return Authorization number. (Please refer to the terms of our Return Policy).

You may then return your package to a UPS driver or drop it off at any UPS drop-off location. Once your return is received at our processing center, you will receive a refund. For large, bulky items, we will assist you in scheduling a UPS pickup.

Q. How can I make a change or cancel my order?

A. Please contact Customer Service at